Shipping Policy (English)
Item Location: Spain
Ships to: Worldwide (except restricted countries)
Shipping Methods
Spain 🇪🇸: Certified shipping via Correos, DHL, UPS, or FedEx.
International 🌍: Tracked shipping by DHL Express. Insured shipping recommended for high-value artwork.
Processing Time
Order ships within up to 3 business days after payment confirmation.
Estimated Delivery
Spain: 2-5 business days
Europe: 5-10 business days
USA/Canada: 7-15 business days
Latin America/Asia/Oceania: 10-20 business days
(Delivery times may vary due to customs or local postal services)
Shipping Costs
Calculated automatically at checkout, based on destination and size.
Taxes & Customs
International buyers: Customs duties, taxes, and import fees are the buyer’s responsibility. Please check with your local customs office.
Packaging
Secure, professional packaging for every artwork.
Insurance & Responsibility
Optional insurance available for high-value pieces.
Seller is not responsible for delays or losses after handover to the carrier.
📩 Questions? Contact us before your purchase.
Return Policy (English)
Returns Accepted:
Timeframe: Up to 14 days after delivery.
Condition: Returns must be in original, undamaged condition with all packaging/documentation.
Valid Reasons
Not as described: Shipping costs covered; full refund or replacement offered.
Change of mind: Buyer pays return shipping.
Return Process
Contact: Initiate return via artygraph.com.
Label: Prepaid label or refund for shipping costs, depending on reason/location.
Refund: Processed within 5 business days after receiving and verifying the artwork.
Additional Notes
Custom artwork: Returns only allowed for defective/misrepresented items.
Customs fees: Buyer pays any associated fees unless the item is defective.
📩 For assistance, contact us via artygraph.com.